Return of goods and reclamations

1. Right of withdrawal

In the case of distance contracts, the consumer has the right (under the EU Law of the Consumer Protection Act) to notify the company within 14 days that he is withdrawing from the contract, without having to state the reason for his decision. The message is considered timely if the shipment is delivered on time. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. If the consumer withdraws from the contract, our company will refund all payments made no later than 14 days after receipt of the notice of withdrawal from the contract. 

Since when is the deadline for withdrawal from the contract? 

If the company has fully fulfilled the obligation from the Law of the Consumer Protection Act, the period for withdrawal from the contract for the supply of goods begins to run from the day when the consumer accepted the goods. 

Obligations of the seller in withdrawing from the contract 

If, in the case of withdrawal from the contract, no replacement of goods has been carried out at the buyer’s request, the seller shall return the entire purchase price within 14 days of receiving notice of withdrawal from the contract. The seller shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result. 

2. Return of goods, purchase price

The buyer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the fault of the buyer. The buyer is responsible for the reduction in the value of the goods if the reduction is the result of conduct that is not necessarily necessary to determine the nature, properties and functioning of the goods. 

Please send the returned goods to our address: Hajdi.si d.o.o., Poslovna stavba ETRA, Bukovžlak 101, 3000 Celje, Slovenia 

Download the return form HERE  >> Return form.

Fill in the form and return it by email claims@hajdi.net or contact the seller. 

The consumer must return goods with which he is not satisfied for any reason to the seller within 14 days after the notification of termination of the contract. Please note that the goods for a full refund must be undamaged. The consumer cannot and must not use the received goods without hindrance in the period until the withdrawal from the contract.

It is not a test purchase: a distance purchase does not give the consumer more rights than he has when buying in a regular store. Thus, the consumer may only inspect and test the goods received to the extent strictly necessary to establish the actual situation and as is customary in shops (for example: trying on an item of clothing). Any “testing” and other use that deviates from the above can be considered as the use of the goods, which means that the consumer is responsible for reducing the value of the goods if the reduction is due to conduct not necessarily necessary to determine the nature, properties and functioning of the goods.

A copy of the invoice and all other accompanying documents must be attached. The buyer bears the burden of the risk of loss, damage or destruction of the product he wishes to return or replace, unless it occurred through no fault of his own. The only cost borne by the buyer in connection with the withdrawal from the contract is the cost incurred in returning the object of purchase.

Hajdi.si d.o.o. in the case of replacement of goods at the request of the consumer requires the return of goods to the address Hajdi.si d.o.o., Bukovžlak 101, 3000 Celje, Slovenia. The company will, after receiving, immediately refund the purchase price for the product. The customer can later place a new order for the goods he wants to have. Only when the product arrives at the mentioned address, the company Hajdi.si d.o.o. sends a new product (from the created new order) to the consumer at the given address.

3. Enforcing the warranty

The consumer can complain about the defect at any time during the warranty period. The warranty can be claimed by the consumer for products for which a warranty is mandatory (the list of these products is determined by the Rules on goods for which a warranty for faultless operation is issued) and for those for which a voluntary warranty has been given. During the warranty period, the consumer can request the guarantor to rectify the defect free of charge. If the defect cannot be rectified or the company does not rectify it within a total period of 45 days, the consumer may request a replacement for a new free product. After this period, the repair of goods is carried out only against payment. Only if the repair is not possible or is not carried out by the company within a total period of 45 days can the consumer request a replacement for a new, faultless product. 

What is the warranty procedure? 

The buyer must, within the warranty period and under warranty conditions, request a written application from the guarantor to rectify the defects, presenting the product as well as the warranty and service sheet and a copy of the invoice. The buyer has no cost by rectifying defects or replacing the product. If the seller finds that the defect in the product was due to improper conduct of the buyer, which proves that the warranty claim is unjustified, the product will be sent back with a written notice at his expense. 

Download the reclamation form here >>  Claims form.

Fill in the form and return it by email claims@hajdi.net or contact the seller. 

4. Claiming a material defect

A consumer can make a claim for a material defect for each purchased product (which means that due to a defect in a product for which no warranty has been given, the consumer can enforce the rights from a material defect, and the same can be decided if he does not want to enforce warranties for the product for which the warranty was given). Due to a material defect, the consumer can complain about the defect to the seller within two months of discovering the material defect (for defects that appear on the product after two years of receipt, the seller is no longer responsible), and at his own request of elimination of the defect or refund of the amount paid in proportion to the defect or replacement of the goods or refund of the amount paid. The consumer must describe the defect in detail in the defect notification and allow the seller to inspect the product. If the defect is not divisive, the company must comply with the consumer’s request as soon as possible and at the latest within eight days. If there is a dispute about the defect, the company must give the consumer a written answer within the same period. 

Download the form for claiming a material defect here  >> Form for claiming a material defect

Fill in the form and return it by email claims@hajdi.net or contact the seller. 

5. Consumer rights

The consumer may claim defects on the purchased goods from the warranty or from the factual defect in accordance with the provisions of the Consumer Protection Act. 

6. Refund of purchase price

The seller shall return the payments received to the consumer within 14 days using the same payment method as used by the consumer, unless the consumer has explicitly requested the use of another payment method and the consumer does not incur any costs as a result. 

7. When the goods are not in stock

It happens that the customer places an order online, the seller confirms it, and later informs that the ordered goods are not in stock; the goods had already been paid. The company must fulfill its obligations within 14 days of concluding the contract, unless the seller and the customer agree otherwise. If the goods are not available and the seller is therefore unable to fulfill his obligation, he must immediately inform the customer and return all payments made. The money must be returned as soon as possible, but no later than 14 days after receipt of the notification of withdrawal from the contract. 

Celje, 11.12.2018