General Terms and Conditions of Hajdi.si d.o.o.

Name: Hajdi.si d.o.o.
Address: Stanetova ulica 7, 3000 Celje
Telephone: +386 (0)3 492 68 80

The online store www.hajdi.si is operated by HAJDI.SI, spletna prodaja d.o.o.

Full name: HAJDI.SI, spletna prodaja d.o.o.
Short name: HAJDI.SI d.o.o.
Registered office: Stanetova ulica 7, 3000 Celje
Business unit / store: Stanetova ulica 4, 3000 Celje
Address for returns and complaints: Bukovžlak 101, 3000 Celje
Transaction account: SI56 6100 0001 3597 225, Delavska hranilnica d.d. Ljubljana
Company registration number: 7060700000
Tax number / VAT ID: SI 63089661
Share capital: EUR 7,500.00
Email: info@hajdi.si
Email for complaints and returns: reklamacije@hajdi.si
Phone: +386 (0)3 492 68 80

The company is entered in the court register at the District Court in Celje.
Date of registration: 26. 04. 2016
Registration number / Srg: 2025/34805

Saving and printing the General Terms and Conditions

The General Terms and Conditions are available to the buyer on this website. The buyer may save or print them.

Download the General Terms and Conditions of HAJDI.SI d.o.o. – version 27. 5. 2026 (PDF)

The General Terms and Conditions valid at the time of placing the order are also provided to the buyer on a durable medium, namely as a link to the PDF document in the confirmation email after the order has been placed.

The General Terms and Conditions of business and use of the website www.hajdi.si have been prepared in accordance with the Consumer Protection Act (ZVPot-1), the Electronic Commerce Market Act (ZEPT), the Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS), Regulation (EU) 2018/302 on addressing unjustified geo-blocking, and other applicable legislation for online sales.

1. General information about Hajdi.si

The Hajdi.si online store is intended for the sale of products for babies, toddlers, children and parents. You can read more about the online store itself HERE.

2. Availability of information

The provider undertakes to always provide the buyer with the following information:

company identity (company name and registered office, registration number),
contact details that allow the user quick and efficient communication (email, phone),
essential characteristics of the goods or services (including after-sales services and warranties),
product availability (each product or service offered on the website should be available within a reasonable time),
conditions for product delivery or service performance (method, place and delivery time),
all prices must be clearly and unambiguously stated, and it must be clearly shown whether they already include taxes and shipping costs,
payment and delivery methods,
explanation of the complaint procedure, including all details of the contact person or customer service department,
information about the statutory guarantee of conformity of goods under ZVPot-1,
information about any voluntary warranty or manufacturer’s warranty, where available,
information about the right to withdraw from the contract,
description of the technical procedure for concluding the contract,
description of the technical means for identifying and correcting errors before placing the order,
information on whether the company stores the text of the contract and whether it is accessible to the buyer,
languages in which the contract can be concluded.

3. Offer and origin

The offer in the Hajdi.si online store may, in certain cases due to the nature of the business, change daily. All prices are final unless expressly stated otherwise. Hajdi.si d.o.o. is a taxable person, and all prices include VAT. Prices apply at the time the order is placed and do not have a predetermined validity period. Prices apply in the case of payment using the above-mentioned payment methods, under the above-mentioned conditions.

Despite exceptional efforts to ensure the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or if the price of an item changes during order processing, the provider will allow the buyer to withdraw from the purchase and will at the same time offer the buyer a solution to the mutual satisfaction of both parties.

The sales contract between the provider and the buyer is concluded when the provider confirms the order (the buyer receives an email with the status Order confirmed). From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Promotions

Discounts cannot be combined unless otherwise stated in the promotion terms. One promotional code may be used per purchase. Free shipping does not apply when purchasing promotional items – unless otherwise specified. Gifts are not added as part of promotions. Likewise, promotional codes for an additional discount on item prices or the final price in the cart cannot be applied to items that are already discounted.

The promotion does not apply to gift vouchers, furniture, products that are already on promotion, and products of the Bugaboo and Sophie the Giraffe brands.

Image material and graphics

Photographs, images or recordings published as part of offers are the property of Hajdi d.o.o. or its suppliers and business partners, or are merely symbolic and do not guarantee the exact characteristics of the product or service. They may show a symbolic or actual service, offer, company, goods or sales promotion. Although the provider strives to provide accurate photographs of sale items, all photographs should be regarded as symbolic. Photographs do not guarantee product characteristics.

Product review

The provider is not responsible for the content of product reviews written by visitors. The provider reviews product reviews before publication and rejects those that contain obvious falsehoods, are misleading or offensive. The provider is not responsible for the information in reviews and disclaims any liability arising from the information in reviews

4. Purchase procedure and invoice

HAJDI.SI d.o.o. acts as a company offering goods through the online store www.hajdi.si and in a physical store. The online store enables buyers from EU Member States to purchase under equal conditions, regardless of their nationality, place of residence or registered office.

Delivery is available to the countries or areas shown to the buyer during the checkout process and on the “Payment and delivery” page. A buyer from another EU Member State may place an order with delivery to an address in a country to which the online store delivers, or may contact the company regarding pickup or transport arrangements.

The company is not obliged to provide delivery to all EU Member States, but it must enable purchases under equal conditions in accordance with applicable legislation.

The buyer receives an invoice together with the goods or electronically. The order details, invoice and General Terms and Conditions valid at the time of placing the order are provided to the buyer in a form that allows storage and reproduction.

Technical procedure for concluding the contract

The buyer makes a purchase in the online store according to the following steps:

The buyer selects a product, any product characteristics and quantity on the website.
The product is added to the cart.
In the cart, the buyer can review the selected products, quantities, prices, any discounts and estimated delivery costs.
Before placing the order, the buyer may change product quantities, remove products from the cart or return to the online store.
During checkout, the buyer enters billing and delivery details.
The buyer selects the delivery method and payment method.
Before finally placing the order, the buyer is able to review all order details, including products, quantities, prices, delivery costs, delivery address, payer details, delivery method and payment method.
The buyer may correct any errors before placing the order.
The buyer places the order by clicking a button from which it is clear that the order entails an obligation to pay.
After placing the order, the buyer receives an order confirmation at the email address provided when placing the order.

Identifying and correcting errors before placing the order

Before placing the order, the buyer may check all order details. Errors regarding selected products and quantities can be corrected in the cart, while errors regarding payer details, delivery address, delivery method or payment method can be corrected during checkout before placing the order.

The order is submitted to the company only when the buyer confirms the order with an obligation to pay.

Storage of the contract text

The company stores information about the placed order, the invoice and related documentation in accordance with applicable legislation and internal order records.

The buyer receives the order confirmation at the email address provided when placing the order. The order confirmation contains the essential details of the order. The buyer receives the invoice in electronic form or together with the shipment.

The General Terms and Conditions valid at the time of placing the order are available to the buyer in PDF format via the link in the confirmation email after placing the order.

The buyer may request an additional copy of the order, invoice or General Terms and Conditions valid at the time of placing the order by writing to info@hajdi.si.

Purchase statuses

Order in queue:
After placing the order, the buyer receives an email notification that the order has been accepted into the queue. At this step, the buyer has the option to cancel the order if the order has not yet been processed further or dispatched. The consumer’s right to withdraw from the contract in distance contracts remains unchanged in accordance with ZVPot-1. Detailed information about the status and content of the order is always available to the buyer on the provider’s website.
Order confirmed:
If the buyer does not cancel the order, the order proceeds to further processing when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The provider may call the buyer on their contact telephone number to verify data or ensure delivery accuracy. Upon confirmation of the order, the provider informs the buyer by email about the estimated delivery time.
Goods dispatched:
The provider prepares and dispatches the goods within the agreed period and informs the buyer about this by email.Return of items
Return of items is possible within 14 days of receiving the item.
In distance contracts, the consumer has the right to withdraw from the contract within 14 days of receiving the goods, in accordance with ZVPot-1. The consumer is responsible for any reduction in the value of the goods if such reduction results from handling that is not necessary to establish the nature, characteristics and functioning of the goods.
More detailed information about withdrawal from the contract, returns, complaints, the statutory guarantee of conformity of goods and warranties is provided on the page “Returns and complaints”.

Abuse of purchase

After completing the order, the buyer receives a notification to the entered email address. In this case, the order is accepted into the queue. Until the goods are dispatched, the buyer has the right to withdraw from the distance contract (the order must be cancelled by email to info@hajdi.si ). The order number must be stated. The email address from which the order cancellation is made must match the email address used for confirming the purchase. If the buyer does not cancel the order, the order proceeds to further processing.   The provider may call the buyer on their contact telephone number to verify data or ensure delivery accuracy. Upon confirmation of the order, the provider informs the buyer by email about the estimated delivery time. The sales contract between the buyer and the provider is concluded when the provider confirms the order or when the buyer receives an email confirming the order. The consumer’s right to withdraw from the contract in distance contracts remains unchanged in accordance with ZVPot-1. Prices apply at the time the order is placed and do not have a predetermined validity period.

Purchase security

During registration and purchase, personal data is processed in accordance with applicable personal data protection legislation and the privacy policy published on the website. Hajdi.si d.o.o. undertakes to store this data carefully and securely for the purpose of smooth order processing or personalized offer preparation, statistical analysis and improving the operation of the online store and services. The e-newsletter also includes exclusive offers intended only for registered subscribers.

5. Registration procedure

The user may place an order in the Hajdi.si online store as a guest or as a registered user. The registration process is simple and quick. By registering on the website, you create your account, through which you can manage your data, delivery addresses, view order statuses, track them and manage them.

The username consists of the email address you enter. You then receive a confirmation email to complete the registration. By registering on the website, you also have a better overview of your purchases.

6. Communication

The provider will contact the user by means of distance communication only if the user does not expressly object to this.

Advertising emails will contain the following elements:

they will be clearly and unambiguously marked as advertising messages,
the sender will be clearly identifiable,
various promotions, offers and other marketing techniques will be marked as such. The conditions for participating in them will also be clearly defined,
the method for unsubscribing from advertising messages will be clearly presented,
the provider will expressly respect the user’s wish not to receive advertising messages.

The user may subscribe to receive e-newsletters and may also unsubscribe in a simple way. Notifications include information about current or future offers, promotion of hajdi.si and other advertising messages from hajdi.si or its partners. Receiving notifications is considered to require personal consent, and receiving them is not possible unless the user selects this during registration or otherwise subscribes to receive them.

7. Disclaimer

The provider makes every effort to ensure that the information published on its pages is up to date and correct. Nevertheless, item characteristics, delivery times or prices may change so quickly that the provider is unable to correct the information on the website in time. In such a case, the provider will inform the buyer of the changes and allow them to withdraw from the order or exchange the ordered item.

Although the provider strives to provide accurate photographs of sale items, all photographs should be regarded as symbolic. Photographs do not guarantee product characteristics.

8. Consumer’s right to withdraw from the contract

A purchase in the online store is considered a distance contract. The language in which the contract is concluded is Slovenian.

In distance contracts, the consumer has the right, in accordance with ZVPot-1, to notify the company within 14 days of receiving the goods that they withdraw from the contract, without having to state a reason for their decision.

The only cost that generally burdens the consumer in connection with withdrawal from the contract is the direct cost of returning the goods, unless expressly agreed otherwise.

More detailed conditions, deadlines and procedures for exercising the right of withdrawal from the contract are provided on the page “Returns and complaints”.

9. General terms for participation in prize games and quizzes

Terms for participation in Facebook prize games

10. Discounts and discount codes

If Hajdi.si prepares promotions with promotional prices or discount codes for customers, the promotions are mutually exclusive unless otherwise stated. Promotions and discount codes apply to items for which Hajdi.si d.o.o. is the distributor, unless otherwise stated. Discounts do not apply to new collections and to the Bugaboo brand. We are the official distributor of the brands Done by Deer™, Elodie®, Skip Hop, Kid's Concept, A Little Lovely Company, Wild and soft, Wishbone, Babiators, Baghera, Bentley, Bugaboo, Whisbear, Babymoov® and Play & Go®.

If the customer wishes to return an item, the purchase price will be refunded. When placing a new order, the price of the item is the price displayed on the website at that time. Discount codes that are active at that time may be used for the purchase.

Celje, 25.5.2026