Splošni pogoji poslovanja - Hajdi

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Terms and Conditions


The online store www.hajdi.net is managed by the company Hajdi.si d.o.o. The company data is as follows: 

Full name: HAJDI.SI, spletna prodaja d.o.o.
Short name: HAJDI.SI d.o.o.
Address: Stanetova ulica 4, 3000 Celje
Bank account: SI56 6100 0001 3597 225 (Delavska Hranilnica d.d. Ljubljana)
Registration number: 7060700000
Tax number: SI 63089661
Capital: 7.500,00 EUR
Paypal Address: paypal@hajdi.net
E-mail: info@hajdi.net
Phone number: +386 (0)3 492 68 80 

The company was entered in the Business Register of Slovenia on the 26th of April 2016. 

The General Terms and Conditions of Business and Use of the Website www.hajdi.net (in the following: hajdi.net or Hajdi.si d.o.o.) have been compiled in accordance with the Consumer Protection Act and other prescribed legislation for sales via the Internet and such business methods. The conditions deal with the operation Hajdi.net and the business relationship between Hajdi.si d.o.o. (in the following: Hajdi.si d.o.o.), registered users (in the following: users) and buyers of goods or services (in the following: buyers). 

1. General from Hajdi.net

The Hajdi.net online store is intended for the sale of products for babies, toddlers, children and parents. You can read more about the online store HERE.

2. Availability of Information

The provider undertakes to always provide the buyer with the following information: 

  • company identity (company name and registered office, register number),
  • contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
  • essential characteristics of the goods or services (including after-sales services and guarantees),
  • availability of products (any product or service offered on the website should be available within a reasonable time),
  • conditions of delivery of the product or execution of the service (method, place and deadline of delivery),
  • all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
  • method of payment and delivery,
  • an explanation of the complaint procedure, including any details of the contact person or customer service.

3. Offer and Origin

The offer on the Hajdi.net online store may change daily in certain cases due to the nature of the business. All prices are final unless explicitly stated otherwise. Hajdi.net is a taxable person, all prices also include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above methods of payment, under the above conditions.

Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the case that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will go to mutual satisfaction.

The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an electronic message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Promotions

Discounts do not add up, unless otherwise stated in the terms of the promotion. One promotional code can be used for each purchase. Free postage does not apply to the purchase of items on sale – unless otherwise specified. Gifts are not added to promotions. Also, it is not possible to apply a promotional code for items that have already been discounted to further reduce the price of the items or the final price in the cart. 

The promotion does not apply to gift certificates, furniture, products that are already on sale and products of the Bugaboo and Giraffe Sophie brands. 


4. Image material and graphics

Photos, pictures or videos published as part of the offers are the property of Hajdi d.o.o. or its suppliers, business partners, or are merely symbolic and do not provide the exact characteristics of the products or service and may depict a symbolic or actual service, offer, company or goods or sales campaign. Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken symbolically. The photos do not guarantee the properties of the product. 

5. Product opinion

The provider is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any responsibility arising from the information in the opinions.

6. Purchase process and invoice

Hajdi.si d.o.o. acts as a company that offers goods or services via the Internet and in a physical store (boutique store address: Stanetova ulica 4, 3000 Celje, Slovenia). The buyer pays the amount to the company Hajdi.si d.o.o., and together with the goods or services he also receives an invoice. The package also contains a printed invoice, which the customer also receives at the e-mail address entered in the order process. 

Purchase statuses

  • Queue order:
    After placing the order, the customer receives an email notification that the order has been accepted into the queue. In this step, the customer has the option to cancel the order within one hour. Comprehensive information on the status and content of the order is always available to the buyer on the provider's website. 
  • Order confirmed:
    If the customer does not cancel the order, the order goes into further processing when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The bidder may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the buyer by email of the estimated delivery time. 
  • Goods shipped:
    The seller prepares, dispatches the goods within the agreed deadline and notifies the buyer by email.
  • Item returns:
    Items can be returned within 14 days of receiving the item. Upon return, the item must be packed in its original packaging and in the same quantity and undamaged. The item must not be washed or otherwise used. The cost of return is covered by the client. Download the exchange form. 
  • Misuse of purchase:
    After completing the order, the customer receives a notification to the entered email. In this case, the order is accepted in the queue. The buyer has the right to withdraw from the contract within the period until the goods are sent (the order must be canceled by email to: info@hajdi.net). It is mandatory to add the order number. The email address from which you cancel your order must match the email address used to confirm your purchase. If the customer does not cancel the order, the order goes into further processing. The provider may call the customer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the buyer by email of the estimated delivery time. The contract on the purchase of ordered items between the buyer and the provider is irrevocably concluded at this stage. Prices are valid at the time of placing the order and do not have a predetermined validity. 
    • Safety of purchase: 

    When registering on Hajdi.net, data are collected on the basis of the personal consent of the individual in accordance with the Personal Data Protection Act. Hajdi.si d.o.o. undertakes to store this data carefully and securely for the purpose of smooth execution of orders or personalized composition of the offer, statistical analysis and for the purpose of improving the operation of the online store and services. The e-news also includes an exclusive offer, which is intended only for registered subscribers. 

    7. Registration procedure

    The user can place an order on Hajdi.si in the online store as a guest or as a registered user. The registration process is easy and fast. By logging in to the website, you create your account, through which you can edit your data, delivery addresses, view order statuses, track and edit them.

    The username consists of the email address you enter. You will then receive a confirmation email for final registration. By registering on the website, you also have a greater overview of the purchase.

    8. Communication

    The provider will contact the user via means of distance communication only if the user does not explicitly object.

    Advertising emails will contain the following components:

    • will be clearly and unambiguously marked as advertising messages,
    • the sender will be clearly visible,
    • various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
    • the method of unsubscribing from receiving advertising messages will be clearly presented
    • the user’s wish not to receive advertising messages will be explicitly respected by the provider.

    The user will be able to subscribe to receive e-news and unsubscribe from receiving in an easy way. Notices include information on current or future offers, promotion of hajdi.net and other advertising messages of hajdi.net or its partners. It is considered that personal consent is required to receive notifications, and receipt is not possible unless the user indicates this during registration or does not otherwise sign up to receive it. 

    9. Disclaimer

    The provider makes every effort to ensure the up-to-dateness and correctness of the information published on its pages. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

    The provider is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any liability arising from the information in the opinions.

    Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product.

    10. Customer’s right

    It is considered that the purchase in the online store Hajdi.net is made through a distance contract. The language of the contract is English. In the case of distance contracts, the consumer has the right to notify the company within fourteen (14) days of withdrawing from the contract, without having to state the reason for his decision. The message is considered timely if the shipment is delivered on time. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. If the consumer withdraws from the contract, our company will refund all payments made as soon as possible, but no later than 14 days after receipt of the notice of withdrawal.

    If, at the seller’s request, the buyer has not settled the amount or advance payment according to the preliminary pro forma invoice, as insurance against the seriousness of the transaction, it is considered that the buyer did not accept the offer and that the contract was not concluded. Hajdi.si d.o.o. informs the buyer immediately.

    Detailed procedures for the buyer’s right, return of goods and complaints can be found HERE.

    11. General conditions of participation in contests

    Facebook and Instagram contest terms and conditions 

    12. Discounts and discount codes

    If the company Hajdi.net prepares campaigns for customers with a special price or a code for using the discount, the campaigns are mutually exclusive, unless otherwise stated. Promotions and discount codes apply to items distributed by Hajdi.si d.o.o., unless otherwise stated. We are the official distributor of the brands Done by Deer™, Elodie®, Skip Hop, Kid's Concept, A Little Lovely Company, Wild and soft, Wishbone, Herobility, Babymoov® in Play & Go®. 

    Celje, 28.11.2018

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    Mandatory cookies

    are cookies that are essential for the proper functioning of the website, whereby the transmission of information in the communication network would not be possible without them. These cookies are also necessary in order for us to offer you the services, which are available on our website. They allow you to log in to the user profile, select the language, agree to the terms and conditions and identify the session of the user. We are not obliged to obtain consent for their use.

    Analytical cookies

    These cookies help us understand how our visitors use our website. They help us improve the user experience and identify user requirements and trends. We only use these cookies if you have explicitly consented to their use.

    Advertising cookies

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    Social network cookies

    These cookies make it possible for us to provide content for posts on social media and record your actions so that we may provide a more personal and enhanced user experience. We use these cookies only if you are logged into a Twitter, Facebook or Google user account when using the website.

    1. General information about cookies 1.1. What are cookies?

    Cookies are small text files that most modern websites store on the devices of their visitors, i.e. people who access certain websites on the Internet with their devices. The storing of cookies is under the complete control of the user, since users can easily configure their browser to restrict or disable the storage of cookies.

    While visiting the website and its subpages and performing operations on the website, your computer, phone or tablet, automatically or after gaining your explicit consent, stores certain cookies through which various data can be recorded.

    1.2. How do they work and why we use them?

    Each visitor or shopper is assigned a cookie in order to identify him and ensure traceability at the beginning of each use of the online store. The servers provided to the company by the subcontractor automatically collect data on how visitors, shop owners or shoppers use the online store and store this data in the form of an activity log.

    The servers store information about the use of the online store, statistics and IP numbers. Data on the use of the online store by shoppers can be used by the company for compiling anonymous statistics that help us improve the user experience as well as market products and / or services through an online store.

    Indirectly and upon obtaining consent, the online store may also store external service cookies on the visitor's or shopper's device (e.g. Google Analytics) which are used to collect data on website visits. Regarding external services, the rules and general conditions on the processing of personal data, which are available at the links below, apply.

    2. Permission to use cookies

    If the settings of the browser with which you visit the website are such, that they accept all cookies, it means that you agree to their use. In case you do not want to use cookies on this website or you want to remove them, you may follow the procedure below. Removing or blocking cookies may result in suboptimal performance of this website.

    3. Mandatory and optional cookies and your consent 3.1. We are not required to gain your consent for the use of mandatory cookies:

    Mandatory cookies are cookies, that are essential for the proper functioning of the website, whereby the transmission of information in the communication network would not be possible without them. These cookies are also necessary in order for us to offer you the services, which are available on our website. They enable login into the user profile, language selection, agreeing to the terms and conditions and user session identification.

    3.2. Cookies that are not necessary for the normal operation of the website, and for which we are obliged to obtain your consent (optional cookies):

    Analytical cookies

    These cookies help us understand how our visitors use our website. They help us improve the user experience and identify user requirements and trends. We only use these cookies if you have explicitly consented to their use.

    Advertising cookies

    Third-party plug-ins and tools used as cookies enable various functionalities to work, help us analyse the frequency of visits and how the website is used. If an individual does not agree to the use of these cookies, they will not be installed, while it may however happen, that some interesting features of the website will not be available. We only use these cookies if you have explicitly consented to their use.

    Social network cookies

    These cookies make it possible for us to provide content for posts on social media and record your actions so that we may provide a more personal and enhanced user experience. We use these cookies only if you are logged into a Twitter, Facebook or Google user account when using the website.

    4. How to manage cookies?

    You can manage cookies by clicking on the "Cookie settings" link in the footer of the website.

    You can also control and change cookie settings in your own web browser.

    In case you want to delete cookies from your device, we advise you to follow the described procedures, by doing so, you will most likely limit the functionality of not only our website but also most other websites, as the majority of modern websites use cookies.