Reševanje pritožb in sporov - Hajdi

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Resolving complaints and disputes

Dear Sir or Madam, Thank you very much for your purchase in the Hajdi.net online store. The company will try to resolve any ambiguity, comment or complaint as soon as possible, while respecting the law (Consumer Protection Act) and trying its best to reach an agreement. 

Comments and complaints are received by the administrative department and dealt by the legal department. 

There are several ways to contact users: 

  • in writing to the address Hajdi.si d.o.o., Bukovžlak 101, 3000 Celje, Slovenia (under the title attach CLAIMS)
  • in writing to the email address: claims@hajdi.net

The hearing procedure is confidential. If an agreement is not possible, the litigation court in Celje, Slovenia shall have jurisdiction over disputes. 

Hajdi.si d.o.o. will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to deal with it and keep him informed of the progress of the procedure. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably. 

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. Hajdi.si d.o.o., which as a provider of goods and services enables online trade in the territory of Slovenia and EU, publishes on its website an electronic link to the platform for online resolution of consumer disputes. The platform is available to consumers at the link  HERE.

That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (ES) no. 2016/2004 and Directive 2009/22/EC.

Claims regarding the quality or execution of the offer itself are resolved between the buyer and Hajdi.si d.o.o.

Details of claims and returns can be viewed at the link HERE.

Celje, 14.9.2018

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While visiting the website and its subpages and performing operations on the website, your computer, phone or tablet, automatically or after gaining your explicit consent, stores certain cookies through which various data can be recorded.

1.2. How do they work and why we use them?

Each visitor or shopper is assigned a cookie in order to identify him and ensure traceability at the beginning of each use of the online store. The servers provided to the company by the subcontractor automatically collect data on how visitors, shop owners or shoppers use the online store and store this data in the form of an activity log.

The servers store information about the use of the online store, statistics and IP numbers. Data on the use of the online store by shoppers can be used by the company for compiling anonymous statistics that help us improve the user experience as well as market products and / or services through an online store.

Indirectly and upon obtaining consent, the online store may also store external service cookies on the visitor's or shopper's device (e.g. Google Analytics) which are used to collect data on website visits. Regarding external services, the rules and general conditions on the processing of personal data, which are available at the links below, apply.

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Mandatory cookies are cookies, that are essential for the proper functioning of the website, whereby the transmission of information in the communication network would not be possible without them. These cookies are also necessary in order for us to offer you the services, which are available on our website. They enable login into the user profile, language selection, agreeing to the terms and conditions and user session identification.

3.2. Cookies that are not necessary for the normal operation of the website, and for which we are obliged to obtain your consent (optional cookies):

Analytical cookies

These cookies help us understand how our visitors use our website. They help us improve the user experience and identify user requirements and trends. We only use these cookies if you have explicitly consented to their use.

Advertising cookies

Third-party plug-ins and tools used as cookies enable various functionalities to work, help us analyse the frequency of visits and how the website is used. If an individual does not agree to the use of these cookies, they will not be installed, while it may however happen, that some interesting features of the website will not be available. We only use these cookies if you have explicitly consented to their use.

Social network cookies

These cookies make it possible for us to provide content for posts on social media and record your actions so that we may provide a more personal and enhanced user experience. We use these cookies only if you are logged into a Twitter, Facebook or Google user account when using the website.

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You can manage cookies by clicking on the "Cookie settings" link in the footer of the website.

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