Handling of complaints and disputes

HAJDI.SI, spletna prodaja d.o.o., strives to resolve any uncertainties, comments, claims and complaints quickly, efficiently and amicably.

The buyer may submit a complaint:

• in writing to the address:

HAJDI.SI d.o.o. 
Bukovžlak 101, 3000 Celje 
Marked as: COMPLAINT

• by email:

reklamacije@hajdi.si

• by phone:

 +386 (0)3 492 68 80

The company will handle the complaint as soon as possible and inform the buyer about the progress of the procedure.

The company strives to resolve any disputes amicably. If an amicable solution is not possible, disputes shall be resolved before the court with subject-matter jurisdiction in accordance with the applicable regulations.

Out-of-court resolution of consumer disputes

HAJDI.SI, spletna prodaja d.o.o., does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act.

More detailed information regarding returns, complaints, withdrawal from the contract, conformity of goods and warranties is available on the page “Returns and complaints”.

Celje, 27.5.2026