Payment methods and order delivery

1. Payment method

The provider offers the following payment methods:

payment by pro forma invoice by transfer to the company’s transaction account,
payment by credit or debit card, where this option is available during the purchase process,
payment via PayPal, where this option is available during the purchase process,
cash on delivery, where this option is available for the selected delivery method,
other payment methods shown during the checkout process.

In the case of payment by pro forma invoice, the buyer receives payment details by email. The payment deadline for the pro forma invoice is five (5) days. After the payment deadline expires, the provider no longer guarantees reservation of the ordered products.

Payment with a Diners card is possible only in our business units, if this option is available there.

Before placing the order, the buyer is shown the final order price, including VAT, any discounts, delivery costs and other costs, where applicable.

2. Order delivery

Delivery countries and purchases by buyers from the EU

The online store enables buyers from EU Member States to purchase under equal conditions. The buyer’s country of residence, registered office or nationality is not in itself a reason for refusing a purchase.

Delivery is available to the countries or areas shown to the buyer during the checkout process. If the online store does not offer delivery to a specific country, a buyer from another EU Member State may place an order with delivery to an address in a country to which we do deliver, or may contact our support regarding pickup options or transport arrangements.

The company is not obliged to provide delivery to all EU Member States, but it enables a buyer from another EU Member State to purchase under equal conditions when the buyer selects a delivery or pickup method available in the online store.

Order delivery takes from 2 to 4 working days after receipt of the bank transfer or payment - there is no delivery on weekends and public holidays.

The provider will deliver the goods or service within the agreed period.
The contractual partner for parcel delivery is GLS.
Our partner delivers parcels in the morning hours to the address entered when placing the order.
Since the delivery service delivers items in the morning hours, you may also choose delivery to any other name or address.
If you are not at the expected location at the time of delivery (company, office, etc.), the courier will leave a notice with instructions for later pickup.
If the buyer does not receive the goods within a few days of dispatch, the buyer must immediately notify the provider.
In this case, the provider will determine the reasons and inform the buyer.

How much are the delivery costs?

The delivery cost depends on the order value, delivery country and selected delivery method.

For delivery within Slovenia, postage for orders up to and including EUR 100 is EUR 4.90. For orders over EUR 100, delivery within Slovenia is free of charge, unless otherwise stated for a specific promotion, product or delivery method.

For delivery to other countries, where available, the delivery cost is calculated and shown during the checkout process before the order is placed.

You can pay the cash-on-delivery amount to the GLS courier upon delivery in cash or by credit / debit card. If you pay for your goods by card (Only card payment is possible at GLS parcel lockers), you will additionally be charged a bank commission fee of 1.43% of the cash-on-delivery amount, for which GLS will issue you an invoice. In the event of an unsuccessful delivery attempt, the GLS courier will leave you a notice of the arrived parcel. The notice states the parcel number and the telephone number of the GLS delivery service (01 500 11 90), as well as their email address (info@gls-slovenia.com).

Pickup at a parcel locker:

For occasional senders, GLS Parcel Shops and Parcel Lockers are an excellent solution for reliable parcel distribution. They serve as convenient pickup or drop-off points. GLS Parcel Shops have very long opening hours, while GLS Parcel Lockers are available 24 hours a day. In Slovenia, there are more than 250 Parcel Shops and 15 Parcel Lockers. Payment at Parcel Lockers is possible ONLY BY CARD. Read more about parcel lockers HERE. You can see all Parcel Shop branches and their opening hours HERE.

You can pay the cash-on-delivery amount to the GLS courier upon delivery in cash or by credit / debit card. For delivery to a Parcel Locker, you can pay only by card. If you pay for your goods by card, you will additionally be charged a bank commission fee of 1.43% of the cash-on-delivery amount, for which the GLS courier will issue you an invoice.

In the event of an unsuccessful delivery attempt, the GLS courier will leave you a notice of the arrived parcel. The notice states the parcel number and the telephone number of the GLS delivery service (01 500 11 90), as well as their email address (info@gls-slovenia.com).

Where do we deliver ordered goods?

We deliver ordered goods to the countries or areas available to the buyer during the checkout process. Available countries and delivery methods are shown before the final order submission, so the buyer can check before confirming the order whether delivery to the selected address is possible and what the delivery cost is.

A buyer from an EU Member State may place an order under the same conditions as other buyers. If delivery to the buyer’s country of residence is not available, the buyer may place the order with delivery to an address in a country to which we do deliver, or may contact our support regarding pickup options or transport arrangements.

We dispatch parcels from the central warehouse at HAJDI.SI d.o.o., Bukovžlak 101, 3000 Celje.

Damage during delivery

The buyer should inspect the contents of the parcel upon receipt. In the event of damage to the parcel, the buyer should document the damage as soon as possible with photographs of the packaging and product and contact us at reklamacije@hajdi.si.

Download the WITHDRAWAL FROM CONTRACT / GOODS RETURN FORM.

Celje, 25.5.2026.